Event Detail

Apr
11
Thursday
Apr
11
Thu
Marketing :: Customer Service also Legal & HR :: Professional Development
How to Deliver Exceptional Customer Service
9:00 AM
Best Western Plus Grant Creek Inn
Description:
1 Day Seminar
9:00 am - 4:00 pm
Check in at 8:30 am

$199/Person
$189 for groups of 5 or more

Overview

Train your staff to rise to a new level of service excellence

Today, keynote speakers are all focusing on the importance of customer service and satisfaction as the critical components of a successful business. Tom Peters, author of In Search of Excellence, calls it the "competitive edge."

Developed and presented by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment. We've drawn from what is working in companies all across America. You'll learn ways to communicate keeping your composure under stress, and much more.

This customer service training will help you train yourself, your staff and your organization not only to head off problems, but also to rise to a level of service excellence.

Learn how to …

Increase the return on your customer service dollars.
Make your customers feel important and appreciated.
Reduce stress and turnover in customer service jobs.
Become a master in the art of listening.
Say "no" and be firm without antagonism.

Set aside just one day, and you can learn how to turn every customer into an ally, out service your competitors, eliminate negative situation and overcome stress and burnout!
Who should attend?

Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers — anyone and everyone who comes into contact with customers!

Agenda

- The Vital Role of All Customer-Contact Personnel
- How to Use Teamwork as a Powerful Force
- Smart Techniques for Better Communication
- The Critical Art of Listening
- Strategies of Customer Goodwill and Trust
- Winning Telephone Techniques
- How to Deal with Complaints and Angry Customers
Register Now
Advertisement
Age Group: All Ages
Tags: # MISSOULA
Venue: Best Western Plus Grant Creek Inn
Address: 5280 Grant Creek Rd, Missoula,, MT 59808
Phone: N/A

Add Event to Calendar: