Event Detail

Feb
12
Tuesday
Feb
12
Tue
Marketing :: Customer Service also Legal & HR :: Professional Development
The Customer Service Niche
8:30 AM
AE Training Room
Description:
Explore how to truly differentiate yourself from your competition in the arena of customer service. Many organizations
advertise low prices and great customer service, as the reasons consumers should do business with them. What does great customer service really mean? It is more than just a friendly smile and a greeting, even though these are excellent places to start. Customer service is a tool that can be used to ensure you have the opportunity to maintain and gain wallet share. This seminar offers customer service training based on attitude, communication, and personal awareness. Find out how effectively using these three simple tools can keep customers doing business with YOUR organization and telling others about the great service you provide.

HOW YOU WILL BENEFIT
• Heightened awareness of the importance of great customer service
• Understand how the role of attitude fits into great customer service
• Understand how the role of personal awareness fits into great customer service
• Understand how the role of effective communication fits into great customer service

WHAT YOU WILL COVER
• DiSC Personality Profile
• Customer service attitude
• Fantastic Service
• Effective communication
• Customer expectations
• Dealing with angry customers
• Moments of Truth
• Various activities, role plays and case studies

New in a customer service role? Manage customer service situations? Need a refresher on what great customer service looks like? This seminar is for you!

8:30 am - 4:30 pm
CITY FACILITY DATES
Billings AE Training Rooms 02/12/2019

Cost:
AE Member $180 Additional Member $135
Non-Member $245 Additional Non-Member $200
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Age Group: All Ages
Tags: # BILLINGS
Venue: AE Training Room
Address: 2727 Central Ave, Ste. 2, Billings, MT 59102
Phone: N/A

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